Effective Date: March 5, 2026
At Innae Pottery, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or get in touch with us. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Name and contact information (email address, phone number)
- Shipping and billing address
- Payment information (processed securely through third-party payment providers — we do not store your card details)
- Order history and purchase details
We may also collect non-personal information such as browser type, device type, and pages visited through standard website analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your purchase or inquiry
- Send updates about new pieces, collections, or collaborations (only if you have opted in)
- Improve our website and customer experience
We will never sell, trade, or rent your personal information to third parties.
3. How We Share Your Information
We only share your information with trusted third parties where necessary to operate our business, including:
- Shipping carriers, to deliver your orders
- Payment processors, to securely handle transactions
- Website hosting and analytics providers
All third-party providers are required to handle your information securely and in accordance with applicable privacy laws.
4. Cookies
Our website may use cookies — small files stored on your device — to improve your browsing experience and gather analytics data. You can choose to disable cookies through your browser settings, though this may affect some functionality of the site.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data, where applicable
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party platforms such as Instagram or Facebook. We are not responsible for the privacy practices of those platforms and encourage you to review their policies separately.
8. Children’s Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
Innae Pottery
@innaepottery on Instagram & Facebook